BASIC INFORMATION ABOUT THE SELLER:
NAME: Prizma art d.o.o. (Ltd.)
HEADQUARTERS: Zagreb, 1 Mandlova
Registered with the Court of Commerce in Zagreb under number Zg / Tt-8 / 812375-2
Commercial bank: Erste & Steiermarkische bank d.d.
Tax Number (OIB): 27000928608
Registration ID number (MBS): 080489225
Society members: Željko Baotić
The consumer (buyer) enters into a contract of sale with PRIZMA ART d.o.o. (seller).
The Consumer Protection Act applies to natural persons, while the Civil Obligations Act and the Electronic Commerce Act apply to legal entities appearing as customers.
The general terms and conditions of this web store also apply to legal entities in the part relating to:
• Price and main product features
• Purchase / contracting procedure
• Method of payment, delivery and shipping costs
• General information
The General Terms and Conditions are a pre-contractual notice and the contract is considered concluded at the time when Prizma art d.o.o. sends the customer a confirmation of the received order.
The purchase of a legal entity differs from the purchase of a natural person in the part of selecting an account (invoice is selected) and in the part related to the withdrawal from the contract within 14 days. The customer is obliged to request the invoice (R1) when fulfilling the order, we cannot accept subsequent requests for the issuance of invoices. Companies, artisan and other legal entities do not have the possibility to withdraw from the contract within the specified period, but the return of items within the warranty period applies to them.
The natural person (consumer) has the right to inform the seller within 14 days from the day of taking over the item that s/he withdraws from the contract without the need to state the reasons. The consumer does not have this right in the cases prescribed by Article 79 of the Consumer Protection Act and it refers to situations when:
• The subject of the contract are perishable goods or goods that expire quickly
• The subject of the contract are sealed items that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery.
Withdrawal from the contract is not possible even in the case of purchased washing powder and detergents.
Items must be returned undamaged and unchanged. To return the item, it is necessary to enclose a form for unilateral termination of the contract, which you can download here (put the form in pdf.) and a copy of the invoice.
Refunds will be made upon receipt of the item.
The seller may terminate the contract if the buyer does not pay the purchase price when taking over the goods.
PRICE AND MAIN FEATURES OF THE PRODUCT
Prices on the website are expressed in HRK and include VAT. Prizma Art d.o.o. reserves the right to change information, prices and special offers on the site without prior notice. Prices, payment terms and special offers are valid only at the time of ordering. In case Prizma art d.o.o. is not able to deliver any of the items with the customer will agree by phone or email on the delivery of a replacement item or, if this is not possible, cancellation of the ordered item.
PURCHASE / CONCLUSION PROCEDURE
Items can be added to the cart by clicking on the “Continue purchase” icon (?) Or review the cart by clicking on “View cart” or complete the product selection process by clicking on “Complete purchase”. When the customer completes the product selection process, clicking on “Complete purchase” will be redirected to the page where s/he selects the method of payment, delivery method, puts additional notes if any, and marks the appropriate box if he wants an invoice (R1).
While in the cart, the item is not reserved or purchased.
The purchase cannot be completed without checking the “I agree to the General Terms and Conditions” box. If the customer agrees with the purchase of products that are in the cart, s/he can click on the “Pay” icon. After the customer places an order by clicking on the “Pay” icon, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and its number confirming that the customer’s order has been received during processing. This also represents the moment of concluding the sales contract.
METHOD OF PAYMENT
The buyer undertakes to pay for the ordered products by cash on delivery.
METHOD OF DELIVERY
Since it is a matter of delivery to the ship or collection at the point of sale, delivery is possible on the same day and the seller reserves the right to deliver within a maximum of 3 days in case of unavailability of individual items.
Shipping is free of charge.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
The buyer may unilaterally terminate the contract within 14 days from the date of delivery of the item in possession without giving a reason.
In order for the buyer to exercise the right to unilateral termination of the contract, he must notify the seller of the decision to unilaterally terminate the contract before the expiration of 14 days by an unequivocal statement sent by mail to PRIZMA ART Ltd., Mandlova 1 or e-mail to firstname.lastname@example.org in which s/he will state his name, address, telephone number and e-mail address.
The seller will deliver the receipt confirmation of the statement of unilateral termination of the contract to the consumer without delay, by e-mail.
The buyer must not take any actions that would reduce the value of the goods intended to be returned.
In the period in which the consumer exercises the right of return, s/he must keep the goods with due care, s/he must behave as a particularly careful and conscientious person. In the event of impairment of the product resulting from the handling of the product, the seller will charge from the amount of the purchase price received in the ratio of impairment of the goods at its own discretion, taking into account the objective criteria of each case.
NOTICE ON HOW TO WRITE A COMPLAINT
Pursuant to the Consumer Protection Act, the buyer can send his complaint by e-mail to: email@example.com, by mail to Prizma art d.o.o., Mandlova 1, Zagreb, or in person at the seller’s business premises at Prizma art d.o.o, Don Petra Špike 2a, 21218 Seget Donji.
In the event that the customer does not send the complaint electronically, please provide accurate personal information (name, surname, address) in the complaint so that a response can be submitted.
Prizma art d.o.o. undertakes to respond in writing to the objection as soon as possible and within 15 days at the latest.
In the event of a dispute, it will try to resolve it amicably, and if this is not possible, the Municipal Civil Court in Zagreb has jurisdiction with the application of Croatian law.
If the buyer does not agree with the General Terms and Conditions, please do not use this website and do not enter into a contract of sale.
Prizma art d.o.o. (seller) is liable for material defects of the product until the moment of transfer of risk to the buyer (the moment of handing over the goods to the buyer or a third party designated by the buyer) regardless of whether the material defect was known. The seller is also liable for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.
An item defect can be considered when:
• the item does not have the characteristics necessary for its normal use or trade,
• the item does not have the characteristics necessary for the special use for which the buyer buys it, and which is known to the seller, or should be known to him/her,
• the item does not have characteristics or features that are explicitly or tacitly agreed, i.e. prescribed,
• The seller has delivered an item that does not conform to the sample or model, unless the sample or model is shown for informational purposes only.
In order for the item defect to be acknowledged, the buyer must notify us of the existence of visible defects within two months from the day s/he discovered the defect and no later than two years from the transfer of risk to the buyer.
The seller is not responsible for defects that appear after the expiration of two years from the delivery of the goods and for those defects if at the time of the contract were known to the buyer or could not remain unknown to him.
If you determine the existence of material defects, the buyer may exercise the right to:
• elimination of the defect
• new product without defect
• contract termination
Before using this website, customers are required to familiarize themselves with the General Terms and Conditions.
The user is obliged to keep the information about his account secret and is responsible for any damage that may occur through unauthorized use of his account.
Prizma art d.o.o. reserves the right to amend or supplement the General Terms and Conditions at any time and without prior notice. The changes take effect on the day of publication for the website and the continued use of the website is considered acceptance of the amended or supplemented General Terms and Conditions.
Prizma art d.o.o. reserves the right at any time, without notice, to modify, supplement or discontinue any part of its business, including also the website.